lucky 99 Platform Privacy Notice
This page describes what we collect when you use lucky 99 and how we keep that data protected. Our notice is written from the operator's seat: we are the team behind lucky 99, and the commitments below reflect what we actually do with the records you leave in our systems when you register, deposit through DANA or e-wallet, place a market on Liga 1, or load a live-dealer table.
We have written this notice for an audience that wants the operational detail rather than a marketing summary. Each clause begins with what we do, why we do it, and where the data sits. Where local law in your jurisdiction grants further rights, those rights override anything written here, and you may reach our support desk to exercise them.
Our services are available only where applicable law permits. If you are accessing lucky 99 from a region that restricts online wagering, the obligations in this notice still apply to any residual data we already hold, but no new account activity will be processed.
What we collect on lucky 99 and why
We collect three broad categories of information. The first is account data you give us directly: name, date of birth, email address, mobile number, and the identity documents we need to verify you. The second is transactional data attached to your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. The third is behavioural data — device fingerprint, IP, session timestamps, and the markets you open inside our sportsbook and live-casino lobby.
We collect your email only to send service messages: verification codes, withdrawal confirmations, and policy updates. We do not sell it. Our marketing list is opt-in, and you can detach from it at any time inside your account.
Payment data is held separately from gameplay data
Our payment processors return only a token and a status. We do not store your full e-wallet PIN or full virtual-account credentials on lucky 99 servers.
How we use lucky 99 account records
We use account records to keep your wallet balanced, to settle markets after a Uber Cup fixture closes, and to meet the verification obligations our payment partners place on us. Where we run pattern checks against fraud or bonus abuse, we look at session and device data — never at the content of your private messages with our support team, which sit on a separate ticketing log.
Our retention windows follow payment-network rules. Transactional logs tied to a mobile banking or local payment top-up from a member in JakartaSurabaya, or Bandung are kept for the period required by the relevant financial regulator; after that they are aggregated and anonymised. Gameplay logs from Crazy Time or Lightning Roulette are kept for a shorter window unless they are part of an open dispute.
Third-party processors we share with
We share narrow slices of data with three processor types: payment gateways for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment and e-wallet; game studios that host the live tables we relay; and our identity-verification vendor. Each processor is bound by a written agreement that restricts use to the task we contracted them for.
- Payment gateways receive your name, amount, and reference — never your full gameplay history.
- Game studios receive a pseudonymous session ID — never your email or document scans.
- Our verification vendor receives the identity image you submit, retained only for the review window.
Our servers may sit outside your jurisdiction. Where data crosses a border we rely on standard contractual protections and encrypt the channel in transit.
Your rights and our lucky 99 contact channel
You can request a copy of what we hold, ask us to correct a record, or ask us to delete an account that is no longer active. We process these through the same support desk used for withdrawal queries. During peak windows around Idul Fitri or Imlek the queue is longer; we acknowledge inside one working day and resolve as the review allows.
We use cookies for session continuity and for measuring traffic to pages such as Singapore Pools and SA GamingYou can clear them from your browser at any time; doing so will sign you out and reset display preferences but will not delete your account.
This notice is reviewed periodically. Material changes are posted on this page and notified by email to verified members. For any privacy question, write to our support address listed on the About us page; we will route it to the data team that maintains lucky 99 records.